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How do I send something back?
Unworn items purchased on CircusbySamEdelman.com may be returned within 30 days of the purchase date for a full refund. To request a postage-paid return label and packing slip, please click here. Please note: Item(s) must be returned in the original brand box (packaging). CircusbySamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience.
I can’t wait to get my shoes– How can I track my order?Please click here to track your order. Follow the simple tracking steps, and be sure to allow up to three business days from the date of your order for tracking information to appear.
How do I make an exchange?We're sorry to break this to you, but we are unable to offer exchanges for CircusbySamEdelman.com orders. If you desire another style, size, or color, simply visit CircusbySamEdelman.com to place a new order for the item(s) you want, subject to availability. Special Note: When reordering the same style, if there is a difference in the price you originally paid, simply contact us after you have completed the new purchase. Please provide your new order number, so that we may issue a credit to you. *New purchase must be made within 30 days of original purchase.
My shoes are defective. Can I return them?If you believe your shoes are defective, you have the option to return them to our warehouse for inspection. Please note that we do not offer repair services or replacements parts and we do not guarantee refunds, as our warehouse makes the final determination.
We request that you send your shoes to the following address:
Circus by Sam Edelman Nushoe
8534 Siempre Viva Dr.
San Diego, CA 92154
Please print a Defective Product Return Form and follow return instructions. We are unable to offer exchanges for defective product returns. All returns will be subject to refund only. Note: We recommend using a traceable shipping service (UPS or insured U.S. Mail). We are not responsible for lost packages.
Well, this is frustrating, why did my promo code not work?
There could be more than one reason for this-
- Some discounts may only be applied to sale-priced items (regular-priced items may be excluded).
- Only one promo code can be used per order. The last code you enter will be the one that gets applied.
- Promo codes, coupon codes, and gift certificates may not be used on previous orders and may not be redeemed for cash.
- Certain items may be excluded from some discounts and promotions. *Refer to the terms and conditions of each offer for specific information.
Oh no! Why was my order cancelled?We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason of your order.
Oops! Can I cancel my order?We apologize, but we are unable to cancel or modify your order, as we are unable to edit orders once they begin to process.
How do I know my Circus size?Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.
Am I going to be charged sales tax?CircusbySamEdelman.com charges tax on purchases shipped anywhere in the U.S.
Does Circus make shoes in my size?Our standard size run is 6-10. However, we do make some styles in size 5-12. Each product page lists the size run available in the size drop-down box.