Customer Service


Monday - Friday: 9:00 AM - 6:00 PM CT

Returns & Shipping

At every detail is important, and nothing is more important than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises you may return your unworn items within 30 days of purchase.

Shipping and Returns
Standard Ground Ground shipping is FREE on all domestic orders. Your order may arrive in multiple packages. Standard ground shipping is usually delivered in 5 to 7 business days from processing. 2-Day Air Delivery occurs in 2 to 3 business days after processing, pending availability and credit card verification. Your order may arrive in multiple packages. Next Day arrives next day if order is placed by 12 PM EST. See below for shipment processing times.

Expedited Shipment processing times:
Orders placed Monday-Friday before 12 PM EST will begin processing that day (excluding holidays)
Orders placed after 12 PM EST will begin processing the next business day
Order placed after 12 PM EST on Friday will be processed the following Monday

When you place an order, you will receive an order confirmation e-mail message immediately. You will also receive an additional email with your tracking information. Important US Shipping Notice: ships Monday through Friday only, excluding national and federal holidays, to addresses in the U.S. Apologies, but we cannot deliver to P.O. boxes or to military APO/FPO addresses.

Returns and Exchanges Return Policy
Returns of your unworn purchases are accepted for a full refund within 30 days of purchase. Visit and follow the instructions to complete your return. Freight expense for unworn returns processed through will be paid by Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.

Return Guidelines:
Free returns are only provided for unworn purchases and must be processed through We cannot accept C. O.D. packages. We are not responsible for returns until they are received in our warehouse. The warehouse will inspect merchandise sent back for a refund. We reserve the right to reject returns. If you use a method for your return which is not designated by you are responsible for all return fees. Return fees are non-refundable. If alternate carriers are used, lost shipments are not the responsibility of Item(s) must be returned in the original CircusbySamEdelman packaging. Once you have re-packaged your order in its original box and carton, place your original Order Summary inside the box together with the completed return form. Be sure to write your order number on the return form where indicated. An order number helps speed up your transaction. Affix the return shipping label to the outside of the carton. If you check out with an account, your order number is available in the My Account section of Each individual package should have a unique tracking label. Do not copy labels and place them on different boxes. does not offer exchanges, instead, we ask that you return your unworn purchase and place a new order. Packages may not be returned using a FedEx drop box. Packages must be taken to a FedEx store or authorized ship center for return. To find a FedEx Store near you click here.

Return Instructions:
Visit and follow the simple instructions on your screen. You can print a free return shipping label. If you have questions, email customer service. Please also feel free to call us toll free at 1.888.235.6132.

Refund Process and Timeframe
Refunds will be processed to the original method of payment within 10 business days. Once the return has been processed, you will receive a return e-mail confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post. Unfortunately, cannot refund your original shipping fees.


We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.